Building Futures with Wilcox
Through Jonathan Pitts-Wiley's lens at The Slate Studio emerges a portrait of quiet determination. In the bustling streets that often overshadow the quiet struggles of those without a place to call home, Michelle Wilcox has spent the last three decades fighting an uphill battle against homelessness. Her office at Crossroads Rhode Island, adorned with portraits of the very people she serves, tells a story of unwavering commitment and the transformative power of compassion.
"Our philosophy, and my personal philosophy, is that the housing that we build, the spaces that we provide, should be places that I would want to live in," she says, her voice carrying the weight of 30 years of service. "Just because we're responding to the needs of people who are experiencing homelessness doesn't mean that they should have anything less than the rest of us."
This simple yet powerful statement encapsulates Michelle's approach to her work at Crossroads. It's not just about providing shelter; it's about restoring dignity, offering hope, and creating a foundation for people to rebuild their lives.
Michelle's journey with Crossroads began in 1993 when she was just 24 years old. Now, at 55, she reflects on a career that has become more than just a job - it's a calling. "I certainly didn't think I'd be there at 55," she chuckles, a hint of disbelief in her voice. "But I have never wanted to not be there."
Her dedication is palpable, resonating through every word she speaks. It's a commitment born from a sense of duty and a deep-seated love for the organization and the people it serves. "I love the organization, the people," Michelle says, her eyes softening. "There's lots of good people in the world doing all kinds of things. And I look at the people who are at Crossroads, and I say this all the time to new employees, like, "If this is the right place for you, if this is the fit, you'll be here a long time."
This longevity is a testament to Michelle's dedication and reflects the culture she's helped foster at Crossroads. It's a culture that recognizes their work's profound impact while acknowledging the need to support those doing the heavy lifting. "The work is charitable," Michelle explains, "but we need to pay people professional salaries because they're doing professional work. We need stability to do this, to help people find stability."
Michelle's demeanor shifts slightly as our conversation turns to her recent appointment as President & CEO. Her voice has a mix of excitement and trepidation as she recounts the moment it became real for her. "Suddenly it's like, okay, there are almost 200 people whose jobs now depend on this organization, not necessarily me personally, but decisions that I make, things that I do, can have real and lasting impacts."
The weight of this responsibility is evident in her words, but so is her resolve to meet the challenge head-on. "It's terrifying and motivating at the same time," she admits, her voice steady despite the enormity of the task before her.
But Michelle isn't facing this challenge alone. She speaks with profound gratitude about the team at Crossroads, the board of directors, and the community that supports their mission. "I've got arguably the best nonprofit board in New England," she says with a smile. "These folks are there, they believe in what we do, and they care, and they're there to help. They're not gonna let us fail."
This support network is crucial, especially when facing criticism or setbacks. Michelle recounts a recent incident involving a negative online post about pest problems at one of their facilities. Her response to this criticism is a masterclass in empathy and perspective.
"Remember, this is the power that they have," she explains, referring to the clients they serve. "Our clients, the people we serve, are so disempowered that if they take what power they've got to file a complaint against you or me or the organization at large, it can be hard. It makes you feel bad, especially if you feel like it's unwarranted. But that's a good sign that they are feeling emboldened and empowered to take some action, even if it's misdirected."
This ability to find the silver lining, to see the humanity in every interaction, is what sets Michelle apart. It's what has driven her for 30 years and continues to fuel her passion for Crossroads's work.
"That's the reason we're here. It's the reason I'm here," she says softly. "Without them, I don't have a job. I'd like not to have a job. I'd like to say that we don't need to exist."
The afternoon light at The Slate Studio catches Michelle's resolute expression as Jonathan captures these final moments. We see the face of true commitment - a woman dedicated to ensuring that everyone has a place to call home regardless of their circumstances. Her journey at Crossroads isn't just a career choice but rather proof of the power of compassion, the importance of dignity, and the transformative impact of never giving up on those who need help the most.
As she steps into her new role as President & CEO, Michelle carries with her not just 30 years of experience but the hopes and dreams of countless individuals who have found their way through Crossroads. In her steady hands, the organization continues its important mission, building homes and restoring lives, one day at a time.
